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Price Plan "Maintenance Services of CFT-Bank in CFT DPC" 

Within the framework of this Price Plan, the SYSTEM is taken to mean Platform 1/Platform 2MCA and CFT-Bank Applications.

This edition of the Price Plan comes into force from August 01, 2014. This Price Plan is effective on the condition of conclusion by the CUSTOMER of a license agreement on the terms of the Price Plan "CFT Platform and Applications" or Price Plan "Users and Customers" and location of all licensed SYSTEM Components on the hardware and software system (HSS) in the CONTRACTOR's data processing center (DPC).  

Licensed ComponentBoundary Parameter for Component Licensing (Quantity)Amount of Monthly Payment for Services (inclusive of VAT) 1 

 

 

 

 

 

 

 

 

 

 

Platform 1/Platform 2МСА

 

 

 

 

 

CFT-Bank Applications

​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
SYSTEM User ​
 under 1007 K c.u.
 under 2507 K c.u. for the first 100 Users + 55 c.u. for each next User 
under 50015,25 K c.u. for the first 250 Users + 50 c.u. for each next User 
over 50027,75 K c.u. for the first 500 Users + 45 c.u. for each next User 
CUSTOMER client which uses remote banking (RB) 2 systems integrated with the SYSTEM ​
Natural Person ​
under 5 0000,6 K c.u.
under 10 0000,6 K c.u. + 0,12 c.u. for each next client after 5 000 clients
under 20 0001,2 K c.u. + 0,11 c.u. for each next client after 10 000 clients
over 20 0002,3 K c.u.+ 0,1 c.u. for each next client after 20 000 clients
Legal person ​
under 2 000 клиентов0.76 K c.u.
under 5 000 клиентов0.76 K c.u. + 0,38 c.u. for each next client after 2 000 clients
under 10 000 клиентов1.9 K c.u. + 0,36 c.u. for each next client after 5 000 clients
over 10 000 клиентов3.7 K c.u. + 0,34 c.u. for each next client after 10 000 clients


Notes: 
 

1 The amount of monthly payment for maintenance services of CFT-Bank in CFT DPC (Services) specified in column "Amount of Monthly Payment for Services" is determined by summing up the costs assessed for each boundary parameter specified in the table. 

Monthly payment for Services provided for by this Price Plan includes payment for provision of an opportunity to use computer programs of third persons, including software required for the SYSTEM operation of third persons, the list of which and the method, procedure and terms of provision of an opportunity to use them are determined by the CONTRACTOR unilaterally.  

2 Remote banking (RB) systems are understood to be the technologies for provision to customers of banking services via electronic communication channels without the customer's visit to the bank. RB systems include in particular, Client-Bank, Bank-Client, Internet-Bank, Electronic bank, Internet banking, On-line banking, Remote banking, Direct banking, Home banking, Internet banking, PC banking, Mobile-banking, WAP-banking, ATM-banking, RB systems using plastic cards, mobile devices, payment terminals, information kiosks, etc. 

The monthly payment for Maintenance Services of CFT-Bank in CFT DPC is withheld for each CUSTOMER client (the payment amount is fixed and does not depend on the number of RB systems used by the CUSTOMER) that uses at least one RB system integrated with the SYSTEM. 

A CUSTOMER Client (except clients that use Faktura.ru, CardStandard and Golden Crown RB systems) is taken to mean a person that within the reporting period (month) was served by the CUSTOMER using any RB system integrated with the SYSTEM (e.g. provision of a statement, balance, servicing of payment operations, instructions, requests, etc.). 

For CUSTOMERS whose Clients use only Faktura.ru, CardStandard and Golden Crown services as RB systems, the boundary parameter of Component licensing "CUSTOMER Client that uses remote banking (RB) systems integrated with the SYSTEM" is not accounted during the assessment of a monthly payment for Maintenance Services of CFT-Bank in CFT DPC. 

List of basic Services provided by the CONTRACTOR at the CUSTOMER's use of the SYSTEM in the scope of more than one Production Diagram, two Test Diagrams and one Backup Diagram: 

No.Basic ServiceDescription Time of Rendering

1

Provision to the CUSTOMER of secured highly-productive hardware and software system (HSS) in the CUSTOMER's Data Processing Center (DPC) The CUSTOMER provides:
- remote access for the CUSTOMER to the HSS in the CONTRACTOR's DPC for the CUSTOMER's use of licensed diagrams (copies) of the SYSTEM,
- 24x7x365 DPC security by specialized organizations;
- limitation of physical access to the DPC by a list of authorized persons in respect of the CONTRACTOR's internal regulations,
- functioning of the centralized access control and management system (ACMS) for recording of all events of physical access to DPC premises,
- functioning of the video surveillance system and security and fire alarm in DPC premises,
- management of logical access to the HSS used by the CUSTOMER – access is possible only from a local network segment that is specially allocated for a certain CUSTOMER,
- daily backup of all data in the HSS. Information in the libraries is encrypted,
- use of certified Information Security Systems (ISS) for HSS security: firewall, antivirus, vulnerability scanner, information cryptographic tools for communication channel security. 
Technological procedures for provision of information security of the CONTRACTOR's HSS are certified on an annual basis by PricewaterhouseCoopers for conformity with ISAE 3402. 
24x7
2

Provision of preset parameters of functioning of the SYSTEM Production Diagram located on the provided HSS in the CONTRACTOR's DPC

 

 

The CUSTOMER gets access to the CONTRACTOR's HSS which provides the following conditions for functioning of the SYSTEM Production Diagram (copy) at its use by the CUSTOMER:

  • under 1000 SYSTEM users – CUSTOMER employees,
  • under 250 000 active agreements of the CUSTOMER clients – natural persons,
  • under 50 000 active agreements of the CUSTOMER clients – legal persons,
  • under 200 000 operations under agreements per day,
  • fail safety of HSS operation of not less than 99.9% during the Service rendering,
  • switching to a backup server – within 30 minutes,
  • end of transaction day – not more than 90 minutes,
  • assessment of interest on customer accounts – not more than 60 minutes. 

    In case of infringement of the above service conditions, the CUSTOMER's monthly payment for Basic Maintenance Services shall decrease by 0.1% for each hour of the infringement, but not more than 100% of the monthly payment for the Services rendered for all infringements made by the CONTRACTOR within the reporting month.
24x7
4

Migration from the current CUSTOMER ABS to the SYSTEM located in the HSS in the CONTRACTOR's DPC, in the scope of 2000 standard hours within the period up to 90 days from the launch of the migration project

 

 

Rendering of services of migration from the CUSTOMER's current ABS to the SYSTEM in the scope of the Financial Products (Financial Product (Product) is a CUSTOMER's business process implemented according to the CONTRACTOR's standard in the SYSTEM distribution kit) necessary for the CUSTOMER:

  • testing CUSTOMER files containing information from the CUSTOMER's current ABS (hereinafter "migration files") for conformity to specifications,
  • import of initial data from the CUSTOMER's migration files,
  • configuration of the CUSTOMER's Financial Products in the SYSTEM,
  • allocation of access rights for the SYSTEM users - CUSTOMER employees, in accordance with the access allocation policy,
  • consulting SYSTEM users – CUSTOMER employees during the migration,
  • carrying out acceptance tests and test days.

    Before service rendering the CONTRACTOR provides to the CUSTOMER specifications of migration files required for the import of the CUSTOMER's initial data to the SYSTEM, and the CUSTOMER provides to the CONTRACTOR completed and reconciled migration files:
  • with initial data from the CUSTOMER's current ABS in accordance with the specifications provided by the CONTRACTOR,
  • description of the LICENSEE's business processes for configuration of Financial Products (rates, interest rate schemes, accounting postings) in accordance with the specifications provided by the CONTRACTOR,
  • allocation of SYSTEM users – CUSTOMER's employees, in accordance with access roles established by the CUSTOMER and provided in the SYSTEM.

    The CONTRACTR provides on a weekly basis a report to the CUSTOMER on the fulfillment of the migration work plan for the previous week, a work plan for the coming week and information about the progress of the migration project in general. On a weekly basis the CUSTOMER can change the work priorities upon coordination with the CONTRACTOR. Besides, the CUSTOMER receives information on the number of standard hours spent by the CONTRACTOR on migration work performance (broken down by kinds of works) for the previous week, from the start of the project and planned for the coming week. 
Up to 90 days
5Launch of Applications from the "New CFT-Bank" section of the Application Catalog in the scope of 2 000 standard hours within the period up to 90 days from the launch of the project

Rendering services on standardization of the CUSTOMER's Financial Products, in particular, launch within the SYSTEM framework of:

  • CUSTOMER's Financial Product and Sales Channels Control Center,
  • Single Window for sale of all banking products on the basis of the LICENSEE's Financial Products,
  • CUSTOMER work Performance (pre-configured business analytics),
  • Target marketing system,
  • Gamification system.

    Before service rendering the CONTRACTOR provides to the CUSTOMER specifications of files required for the launch of Applications from the "New CFT-Bank" section of the Application Catalog within the SYSTEM, and the CUSTOMER provides to the CONTRACTOR files completed in accordance with the given specification, in particular:
  • Description of the CUSTOMER's business processes for standardization of the CUSTOMER's Financial Products,
  • Process flow diagrams of sale and service of the CUSTOMER's Financial Products,
  • Description of target groups and CUSTOMER's Financial Products focused on them. 

    The CONTRACTR provides on a weekly basis a report to the CUSTOMER on the fulfillment of the work plan for the launch of Applications from the "New CFT-Bank" section of the Application Catalog for the previous week, a work plan for the coming week and information about the progress of the project in general. On a weekly basis the CUSTOMER can change the work priorities upon coordination with the CONTRACTOR. Besides, the CUSTOMER receives information on the number of standard hours spent by the CONTRACTOR on the work performance (broken down by kinds of works) for the launch of Applications from the "New CFT-Bank" section of the Application Catalog for the previous week, from the start of the project and planned for the coming week.
Up to 90 days
6

 

Update of the system-wide reference data on the SYSTEM diagrams (copies) licensed by the CUSTOMER and located in the HSS in the CONTRACTOR's DPC

The CONTRACTOR provides updates of software directories with reference data from external systems and data sources as it is changed on the SYSTEM diagrams (copies) licensed by the CUSTOMER and located in the HSS in the CONTRACTOR's DPC.

The following SYSTEM directories are updated within the framework of Basic Services:

  • All-Russian Classifier of Addresses (KLADR)
    Departmental Classifier of the FTS of the Russian Federation
  • Budget Classification Codes (BCC)
    Ministry of Finance of the Russian Federation
  • All-Russian Classifier of Economic Activities (OKVED)
    Ministry of Economic Development of the Russian Federation
  • All-Russian Classifier of Forms of Incorporation (OKOPF) Russian Federal State Statistics Service
  • All-Russian Classifier of Forms of Ownership (OKFS)
    Russian Federal State Statistics Service
  • Bank identification codes of the banks of Russia (BIC RF)
    Departmental Classifier of CBR
  • Official exchange rates of foreign currencies against Russian ruble
    Information from the CBR.

Monday - Friday

from 6-00 a.m. till 7-00 p.m.

(Moscow time)

7Administering of access rights of the SYSTEM users – CUSTOMER employees

The CONTRACTOR provides administering of access rights of current SYSTEM users – CUSTOMER employees, in accordance with access allocation policy upon the CUSTOMER's requests on the SYSTEM diagrams (copies) licensed by the CUSTOMER and located in the HSS in the CONTRACTOR's DPC.

The CONTRACTOR provides allocation and administering of access rights of new SYSTEM users – CUSTOMER employees, in accordance with access allocation policy upon the CUSTOMER's requests on the SYSTEM diagrams (copies) licensed by the CUSTOMER and located in the HSS in the CONTRACTOR's DPC, in the scope up to 10 % of the total number of current SYSTEM users – CUSTOMER employees, on a monthly basis.

Monday - Friday

from 6-00 a.m. till 7-00 p.m.

(Moscow time)

8

 

Consultations for SYSTEM users – CUSTOMER employees, in the scope up to 30 hours per month

The CONTRACTOR provides timely remote consultations of SYSTEM users – CUSTOMER employees regarding the SYSTEM use.

 

Service rendering channels – multi-channel telephone, CONTRACTOR's maintenance website.

Monday - Friday

from 6-00 a.m. till 7-00 p.m.

(Moscow time)

9

 

Elimination of discrepancies in the SYSTEM within a warranted period

 

The CUSTOMER's specialists can register requests on the CONTRACTOR's website regarding the SYSTEM failure to perform the functions described in its documentations (Discrepancies) detected during the SYSTEM use and having them eliminated within a warranted period.

Non-conformity of the SYSTEM with the functions given in the documentation is critical if it leads to the failure to service a customer, generate statutory CBR reporting, and send documents to regulatory and supervising authorities. The period for elimination of critical Discrepancies is up to 8 hours from the registration of the Discrepancy on the CONTRACTOR's maintenance website.

For other Discrepancies the period of elimination is 10 calendar days from the registration of the Discrepancy on the CONTRACTOR's maintenance website.

During the service rendering the CUSTOMER receives a report on the progress of registered Discrepancies.

Monday - Friday

from 6-00 a.m. till 6-00 p.m.

(Moscow time)

10Maintenance of Local Objects in the scope up to 5% from the total number of Application Objects within actually used Applications, the rights for the use of which are acquired by the CUSTOMER

Maintenance of Local Objects on the SYSTEM diagrams (copies) licensed by the CUSTOMER and located in the HSS in the CONTRACTOR's DPC:

  • Adapting to the following SYSTEM releases,
  • Consulting of SYSTEM end users – CUSTOMER employees regarding the use.

Monday - Friday

from 6-00 a.m. till 7-00 p.m.

(Moscow time)

11

 

Update of the SYSTEM Test Diagrams (copies)

In the HSS in the CONTRACTOR's DPC where the SYSTEM Test Diagrams (copies) are installed, the CONTRACTOR provides:

  • Installation of new SYSTEM versions and versions of software necessary for the SYSTEM operation of third persons, the list of which is determined by the CONTRACTOR unilaterally,
  • Checkup of the completeness of data structures and interrelations,
  • Preliminary testing of the SYSTEM application functionality.

    As a result the CUSTOMER receives a report from the CONTRACTOR about works completed and tests carried out.
As they are released
12

 

Update of the SYSTEM Production Diagram (copy)

In the HSS in the CONTRACTOR's DPC where the SYSTEM Production Diagram (copy) is installed, the CONTRACTOR provides:

  • Installation of new SYSTEM versions and versions of software necessary for the SYSTEM operation of third persons, the list of which is determined by the CONTRACTOR unilaterally, and checkup of the completeness of data structures and interrelations within the period coordinated by the parties, after the installation of these new versions in the SYSTEM Test Diagram (copy),
  • Checkup of the completeness of data structures and interrelations,
  • Testing of the application functionality.

    As a result, the CUSTOMER receives a report from the CONTRACTOR about works completed and checkups carried out.
As they are released
13

 

Services upon CUSTOMER request, in the scope of 50 standard hours per month

The CONTRACTOR provides work performance upon CUSTOMER requests, including:

-            consulting on the functionality of software, the rights for the use of which are granted under a license agreement and in accordance with the Price Plan "CFT Platform and Applications" or Price Plan "Users and Customers", including Financial Products,

-       allocation of user rights for the SYSTEM users – CUSTOMER employees in accordance with the access allocation policy,

-             configuration of software, the rights for the use of which are granted under a license agreement and in accordance with the Price Plan "CFT Platform and Applications" or Price Plan "Users and Customers", including Financial Products,

-          modification/extension of the SYSTEM functionality, including implementation of reports in accordance with specific CUSTOMER  requirements,

-          analysis of the CUSTOMER business processes for provision of recommendations for their optimization using the SYSTEM functionality. 

The CONTRACTOR provides on a weekly basis a report to the CUSTOMER on the fulfillment of the work plan regarding the CUSTOMER requests for the previous week, a work plan for the coming week and information about the progress of respective works in general. On a weekly basis the CUSTOMER can change the work priorities upon coordination with the CONTRACTOR. Besides, the CUSTOMER receives information on the number of standard hours spent by the CONTRACTOR on the work performance (broken down by kinds of works) for the previous week, from the start of the project and planned for the coming week.

 

 

 

 

Monday - Friday

from 6-00 a.m. till 6-00 p.m.

(Moscow time)

 


Note:
In case of excess of the scope of service determined for a Basic Service, the CUSTOMER pays for such services as additional services in accordance with the list and rates below. 

List of Additional Services (to be paid additionally): 

  No. ServiceDescription Period/Scope

Cost

 

1Allowing to install a Test/Backup SYSTEM Diagram (copy) in the HSS in the CONTRATOR's DPC

The CONTRACTOR allows the CUSTOMER to install a Test/Backup SYSTEM Diagram (copy) in the HSS in the CONTRATOR's DPC, on the condition that the payment for the use of this additional Test/Backup SYSTEM Diagram (copy) in the HSS in the CONTRATOR's DPC is effected according to the Price Plan "CFT Platform and Applications" or Price Plan "Users and Customers" respectively.

Thus in respect of such installed additional SYSTEM diagram (copy) the CONTRACTOR provides the full scope of Basic Services from the above table.

 Deployment and maintenance of an additional (in excess of the scope established for Basic Services) Test/Backup SYSTEM diagram (copy) in the scope up to 3 TB (for any period divisible by 1 month).

 

 

9.99 K c.u./month

(for each additional SYSTEM Test Diagram (copy))

(inclusive of VAT)

4.99 K c.u./month

(for each additional SYSTEM Backup Diagram (copy))

(inclusive of VAT)

2

Consultations for SYSTEM users – CUSTOMER employees in the scope up to 30 hours per month

 

 

The CONTRACTOR provides timely remote consultations to the SYSTEM users – CUSTOMER employees regarding the SYSTEM use. Service rendering channels – multi-channel telephone, CONTRACTOR's maintenance website.

 

In excess of the scope established for Basic Services. 

 

4.99 K c.u./month

(inclusive of VAT) 

 

Within additional service rendering time:

·  Monday - Friday: from 01-00 a.m. till 06-00 a.m. and 7-00 p.m. till 9.00 p.m.,

·  Saturday: from 09-00 a.m. till 5-00 p.m.

 (Moscow time)

 

4.99 K c.u./month

(inclusive of VAT)

 

3Emergency access right administering for SYSTEM users – CUSTOMER employees and update of system-wide reference data upon CUSTOMER requests within additional time

The CONTRACTOR provides:

  • update of SYSTEM directories with reference data from external systems and data sources upon CUSTOMER request,
  • access right administering for SYSTEM users – CUSTOMER employees in accordance with access allocation policy upon CUSTOMER requests  in the scope up to 2 % of the total number of current SYSTEM users – CUSTOMER employees over the month.

Service rendering time:

·  Monday - Friday: from 01-00 a.m. till 06-00 a.m. and 7-00 p.m. till 9.00 p.m.,

·  Saturday: from 09-00 a.m. till 5-00 p.m.

 (Moscow time)

 

2.99 K c.u./month

(inclusive of VAT)

 

4Services upon CUSTOMER requests

Performance of work by the CONTRACTOR upon CUSTOMER requests, including but not limited to:

- consultations to the CUSTOMER at drawing up of files with initial data from the CUSTOMER's current ABS that are necessary for migration from the CUSTOMER's current ABS to the SYSTEM,

- consultations to the CUSTOMER at drawing up of files that are necessary for the launch of Applications from the "New CFT-Bank" section of the Application Catalog in the SYSTEM,

- update of SYSTEM directories with reference data from external systems and data sources in accordance with the CUSTOMER's specific requirements,

- access right administering for SYSTEM users – CUSTOMER employees in accordance with access allocation policy upon CUSTOMER requests,

- consultations to SYSTEM users – CUSTOMER employees on the functionality of the SYSTEM, the rights for the use of which are granted under a license agreement and in accordance with the Price Plan "CFT Platform and Applications" or Price Plan "Users and Customers", including Financial Products,

- configuration of the  SYSTEM, the rights for the use of which are granted under a license agreement and in accordance with the Price Plan "CFT Platform and Applications" or Price Plan "Users and Customers", including Financial Products,

- modification/ extension of the SYSTEM functionality, including implementation of reports in accordance with specific CUSTOMER  requirements,

- analysis of the CUSTOMER business processes for provision of recommendations for their optimization using the SYSTEM functionality.

Upon coordination of the parties. In excess of the scope established for respective Basic Services and/or beyond the time period established for such Basic Services. 

The CONTRACTOR provides on a weekly basis a report to the CUSTOMER on the fulfillment of the work plan for the CUSTOMER requests for the previous week, a work plan for the coming week and information about the progress of respective works in general. On a weekly basis the CUSTOMER can change the work priorities upon coordination with the CONTRACTOR. Besides, the CUSTOMER receives information on the number of standard hours spent by the CONTRACTOR on the respective work performance (broken down by kinds of works) for the previous week, from the start of the project and planned for the coming week. 

 

 

Rates for the CONTRACTOR services http://www.cft.ru/price/Pages/index.aspx?SignOut=true#id1

 

Implementation by the CONTRACTOR of services of modification/extension of the SYSTEM functionality in accordance with the CUSTOMER's specific requirements leads to the increase of the monthly license payment for the SYSTEM by 2.5% from the cost of services rendered.

 

5Maintenance of Local Objects in the scope over 5% of the total number of Application Objects within the actually used Applications, the rights for the use of which are acquired by the CUSTOMER

Maintenance of Local Objects in all SYSTEM Diagrams (copies) of the CUSTOMER located in the HSS in the CONTRACTOR's DPC:

  • adapting to following SYSTEM releases,
  • consultations to end SYSTEM users – CUSTOMER employees on the SYSTEM use.

 

Monday - Friday

From 6-00 a.m. till 7-00 p.m.

(Moscow time)

 

Each Local Object is charged as 0.019 K c.u./month.

(inclusive of VAT)

 

 

List of additional remote banking services (to be paid additionally under agreements with respective service vendors):

ServiceDescription  Cost

 

 

 

Faktura.ru RB

Faktura.ru renders services of technological outsourcing of remote banking services for all categories of bank customers.

For corporate customers:

- Internet bank;
- Internet bank for 1С;
- Bank client;
- SMS bank;
- Mobile app. 

For retail customers:

- Internet bank;
- SMS bank;
- Mobile app (iOS, Android OS). 

Besides a wide product line, Faktura.ru offers efficient technologies for servicing of payroll customers, mailout of personal offers and other opportunities предлагает эффективные.

Remote services are described at:
  http://www.faktura.ru

Video presentation:
  http://youtu.be/6jjS-7cKyeU 

 

 

Rates of Faktura.ru:

http://www.cft.ru/processing

 

 

 

 

CardStandard RB

(Visa, MasterCard cards)

 

Golden Crown RB

(Golden Crown, China UnionPay cards)

Services of:

  • Launch and servicing of all kinds of Visa, MasterCard, China UnionPay, Golden Crown cards, including EMV cards,
  • Keeping an authorization bank card database,
  • Processing of authorization requests regarding bank facilities and cards,
  • Card limit management,
  • File exchange with the payment system and sponsoring bank,
  • Real-time interaction of the Processing Center with the SYSTEM,
  • Generation of standard and individual reports for the bank,
  • 24*7 support of cardholders at own Contact Center.

 

 

Rates of CardStandard:

http://www.cardstandard.ru/pages/service.aspx

 

Rates of Golden Crown: http://www.zolotayakorona.ru/